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Privacy Policy

This Privacy Policy outlines how raging-bull-casino-canada, operating via raging-bull-ca.com, manages and protects the personal information of its users, including players and website visitors. The Policy applies to all individuals accessing or using the services provided on raging-bull-ca.com. This Privacy Policy is effective as of 6 November 2025.

Who We Are

raging-bull-casino-canada is operated by Audeo N.V., a company registered and headquartered at E-Commerce Park, Vredenburg, Willemstad, Curaçao. The company operates under the Anjouan online gambling license number ALSI-202509021-F12, issued by the Autonomous Island of Anjouan (valid through 2025). Please note this license may not be recognized by all jurisdictions.

  • Legal Entity: Audeo N.V.
  • Registered Address: E-Commerce Park, Vredenburg, Willemstad, Curaçao
  • License: ALSI-202509021-F12 (Anjouan)
  • Website: raging-bull-ca.com
  • Contact Email (Support & Data Protection): support@raging-bull-ca.com
  • Data Protection Officer (DPO): For all privacy matters, please contact our Data Protection Department at the email provided above.

Regional Compliance Note: While the operational headquarters are in Curaçao, raging-bull-casino-canada serves players in Canada, subject to applicable Canadian privacy and gambling laws.

What Personal Data We Collect

raging-bull-casino-canada collects and processes various categories of personal information to deliver and enhance services on raging-bull-ca.com:

  • Personal Identification Data: Full name, date of birth, residential address, email address, phone number, and government-issued identification documents for KYC (Know Your Customer) purposes.
  • Technical Data: IP address, device information (type, operating system, browser), access logs, and usage timestamps for security and service optimization.
  • Payment Data: Bank account details, credit/debit card information, e-wallet data, transaction history, and related financial records required for processing deposits, withdrawals, and anti-fraud checks.
  • Behavioral and Gaming Data: Betting and gaming history, transaction logs, clickstream data, time spent on site, and player preferences to improve user experience and ensure regulatory compliance.
  • Cookies and Tracking Technologies: Device identifiers, session cookies, persistent cookies, and third-party analytics or advertising cookies (see "Cookies & Tracking Technologies" section).

All data collected is handled in accordance with Canadian privacy legislation and applicable industry best practices.

Legal Basis for Processing

The processing of personal data by raging-bull-casino-canada on raging-bull-ca.com is based on the following legal grounds:

  • Consent: Users provide explicit consent to data processing when registering or using our services. Consent may be withdrawn at any time, subject to legal or contractual limitations.
  • Contractual Necessity: Data is processed as required to fulfill the terms of service, including account creation, management, and delivery of gaming and payment services.
  • Legal Obligations: Compliance with KYC, anti-money laundering (AML), tax, and regulatory requirements as mandated by Canadian law and international standards.
  • Legitimate Interests: Ensuring security and integrity of the platform, preventing fraud, conducting analytics, and improving the quality of services. Processing under legitimate interest is balanced against user privacy rights and subject to opt-out where required by law.

All processing activities are carried out transparently, and users are informed of their rights and choices regarding personal data.

Purpose of Processing

Personal data collected via raging-bull-ca.com is used for the following purposes:

  • Service Provision: To register and manage user accounts, authenticate users, process payments, and enable access to online gambling services.
  • Compliance & Security: To fulfill regulatory KYC/AML obligations, detect and prevent fraud, and protect against unauthorized access or misuse.
  • Service Improvement: To analyze user behavior and feedback, enhance site features, and optimize customer experience.
  • Marketing & Communication: To send promotional offers, newsletters, and service updates (subject to user consent and opt-out rights).
  • Analytics: To perform statistical analysis of user activity, site performance, and market trends for internal business purposes.

Data is never used for purposes incompatible with those disclosed above.

Disclosure & Sharing

raging-bull-casino-canada may disclose or share user data collected via raging-bull-ca.com with third parties only in the following circumstances:

  • Payment Service Providers: Banks, payment processors, and financial institutions for transaction processing and KYC/AML compliance.
  • IT and Security Partners: Technology vendors, data storage providers, and cybersecurity firms for system maintenance and data protection.
  • Regulatory and Law Enforcement Authorities: Disclosure as required by law, for regulatory audits, or in response to valid legal requests.
  • Marketing and Analytics Partners: Third-party marketing agencies, advertising networks, and analytics providers, solely with user consent, for marketing or site optimization.
  • Affiliates and Corporate Transactions: Subsidiaries or legal successors in the event of a business merger, acquisition, or reorganization, with all privacy obligations preserved.

Protective Clause: All third-party data recipients are contractually bound to safeguard personal information and comply with applicable privacy laws.

International Transfers

Personal data collected by raging-bull-casino-canada may be transferred to and processed in countries outside Canada, including Curaçao, Anjouan, and other jurisdictions where service providers operate.

  • Data Transfer Mechanisms: International transfers are governed by contractual safeguards, including Standard Contractual Clauses (SCCs) or equivalent mechanisms, to ensure adequate protection of personal data.
  • Third-Party Compliance: Service providers and partners receiving data are required to implement security and privacy measures consistent with Canadian and international standards.
  • User Rights: Users are informed of international transfers and may contact the Data Protection Department for further details or to exercise their rights regarding such transfers.

raging-bull-casino-canada undertakes periodic reviews to ensure continued compliance with applicable cross-border data protection requirements.

Data Retention

Personal data processed by raging-bull-casino-canada on raging-bull-ca.com is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

  • General Retention Period: Personal and account data are retained for a maximum of five (5) years after account closure, in line with regulatory and anti-fraud obligations.
  • Payment and Transaction Data: Retained for a minimum of five (5) years to meet legal and financial reporting requirements.
  • Cookies and Tracking Data: Retained for periods specified in the Cookies section, or until user deletion or opt-out.
  • Deletion Criteria: Data is deleted upon user request (where permitted by law), expiration of the retention period, or when it is no longer necessary for processing purposes.

Data may be retained beyond these periods only where required for ongoing legal proceedings or statutory obligations.

Your Rights

As a user of raging-bull-ca.com, you are entitled to the following rights regarding your personal data, in alignment with Canadian privacy law and GDPR principles:

  1. Right of Access: You may request confirmation and a copy of personal data held about you.
  2. Right to Rectification: You can request correction of inaccurate or incomplete personal data.
  3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your data, subject to legal retention exceptions.
  4. Right to Restrict Processing: You may request restriction of processing under certain circumstances (e.g., contesting accuracy, unlawful processing).
  5. Right to Object: You may object to processing based on legitimate interests, direct marketing, or automated decision-making.
  6. Right to Data Portability: You may request transfer of your data to another service provider in a structured, commonly used format.
  7. Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting lawfulness of prior processing.
  • Exercise Procedure: To exercise your rights, contact our Data Protection Department at support@raging-bull-ca.com. We will respond within thirty (30) days and provide information free of charge unless requests are manifestly unfounded or excessive.
  • Supervisory Authority: If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/en/).

Regional Compliance Note: Users in Canada enjoy rights equivalent to those in the EU under GDPR, with all processes adapted for local law.

Cookies & Tracking Technologies

raging-bull-casino-canada uses various cookies and tracking technologies on raging-bull-ca.com to ensure optimal functionality and user experience:

  • Session Cookies: Enable essential site functions during your visit and are deleted when you close your browser.
  • Persistent Cookies: Remain on your device for a defined period to remember preferences and login details.
  • Third-Party Cookies: Set by analytics providers (e.g., Google Analytics) and advertising partners to analyze usage and deliver targeted advertisements, only with user consent.

You can control or disable cookies via your browser settings or through the cookie management panel available on raging-bull-ca.com. Disabling certain cookies may affect site performance or restrict access to some features.

Data Security

raging-bull-casino-canada employs comprehensive security measures to protect personal data processed via raging-bull-ca.com:

  • Encryption: All data is encrypted in transit using TLS 1.2 or higher, and sensitive data is encrypted at rest using industry-standard algorithms.
  • Access Controls: Access to personal data is strictly limited to authorized personnel, secured with multi-factor authentication and role-based permissions.
  • Security Audits: Regular external and internal security assessments are conducted to identify and address vulnerabilities.
  • Staff Training: All staff handling personal data receive ongoing training in data protection and security best practices.
  • Incident Response: A formal incident response protocol ensures rapid detection, containment, and notification of any data breaches.
  • Compliance Standards: Security controls are aligned with ISO 27001 and SOC 2 best practices, where applicable.

raging-bull-casino-canada continually reviews and updates its security infrastructure to mitigate emerging risks.

Complaints & Contacts

If you have questions, concerns, or complaints regarding your personal data or this Privacy Policy, please contact our Data Protection Department:

  • Email: support@raging-bull-ca.com
  • Postal Address: E-Commerce Park, Vredenburg, Willemstad, Curaçao
  • Online Contact: Use the feedback or support forms available on raging-bull-ca.com (where available).
  1. Step 1: Submission - Send your complaint or inquiry via email or through the online support form.
  2. Step 2: Acknowledgement - You will receive confirmation of receipt within five (5) business days.
  3. Step 3: Investigation - Our Data Protection Department will investigate and respond to your complaint within thirty (30) days.
  4. Step 4: Escalation - If unsatisfied, you may escalate your complaint to the Office of the Privacy Commissioner of Canada:

All complaints are handled confidentially and without charge.

Updates

raging-bull-casino-canada may occasionally update this Privacy Policy to reflect changes in legal requirements, business practices, or technology on raging-bull-ca.com.

  • Notification Procedures: Users will be notified of material changes by email, website banners, and/or account dashboard alerts at least thirty (30) days in advance of the changes taking effect.
  • Version Control: The current version and date of last update are always displayed at the top of this page. Last updated: 6 November 2025.
  • Changelog: Material changes are summarized in a changelog available on the policy page.
  • User Options: Users may object to material changes or close their account prior to changes becoming effective, without penalty.

We encourage users to review this Policy periodically to remain informed of any updates or modifications.